| The following lists some frequently asked
questions and answers about Mobile Lube's services and products.
If you have any additional questions or comments, please feel
free to e-mail carlube@mobilelube.com or call 1-800-354-4497. |
| Questions |
Answers |
| Does Mobile Lube replace boat fuel
filters and water separators? |
Yes, at an additional charge. |
| Does Mobile Lube replace headlights
or other bulbs? |
Yes, at an additional charge. But, these
services must be requested when making the appointment. |
| Does Mobile Lube replace air
filters? |
Yes, at an additional charge. Air filters
must be requested when making the appointment. |
| Does Mobile Lube replace windshield
wipers? |
Yes, at an additional charge. |
| Does Mobile Lube perform chassis lubrication? |
Only on heavy equipment, as required. |
| Does Mobile Lube service transmissions? |
No |
| Does Mobile Lube service differentials
or transfer cases? |
No |
| Does Mobile Lube replace automotive
fuel filters? |
No |
| Does Mobile Lube service boat trailer
or automotive brakes? |
No |
| Does Mobile Lube provide a discount
if I have my own oil and/or filter? |
Yes, if you provide your own oil and/or
filter, Mobile Lube will deduct up to $5 off the service. |
| Does Mobile Lube provide detailing
services? |
No. |
| What areas does Mobile Lube service? |
Primarily South Peninsula and South Bay
areas. Peninsula up to Palo Alto, South Bay to Los Gatos, and
East Bay to Pleasanton. Special arrangements can be made upon
request. |
| Does Mobile Lube perform single or
multi-vehicle services at public businesses, homes, or other
locations? |
Yes, with prior permission from the business
owner or property manager. Groups of two or more, at the
same location and time, will receive a $5 discount off each vehicle. |
| Do I have to be present when the service is
performed? |
No, you do not have to be present. Mobile
Lube will make arrangements for you to leave the keys and payment
information. Mobile Lube will lock your keys in the vehicle (where
specified) with your receipt, unless other arrangements are requested. |
| Can I pre-schedule appointments on a periodic basis? |
Yes, you may schedule your vehicle to
be serviced every 3 months (for example). Mobile Lube will call
and confirm your appointment a few days prior to the scheduled
service date. |
| Does Mobile Lube accept credit cards
or debit cards? |
Yes, Mobile Lube accepts Visa, Mastercard,
American Express, and Discover. |
| Does Mobile Lube accept personal checks? |
Yes. |
| Does Mobile Lube accept cash? |
Yes. |
| What brand oil does Mobile Lube
use? |
Various multi-weight engine oils meeting
SG/SH specifications, Mobil 1 Synthetic multi-weight engine oils,
or BMW Synthetic 5W30 engine oil. |
| Can I specify a preferred brand of oil? |
Yes, You may specify a preferred brand
of oil, depending on availability. An additional charge may be
assessed, depending on brand. |
| What brand oil and air filters
does Mobile Lube use? |
Mobile Lube uses the industry's best
high quality Wix premium filters for our Deluxe Service and Original Equipment
Manufacturer filters for our Euro/OEM Services. |
| Can I specify a preferred brand of oil
filter or air filter? |
Yes, You may specify a preferred brand
of filter, depending on availability. An additional charge may
be assessed, depending on brand. |
| Does Mobile Lube offer a Senior Citizens
Discount? |
Yes, Mobile Lube offers a 10%
discount
off all services for our customers age 55 years and over. |
| How soon can Mobile Lube come and perform services
on my vehicle? |
Appointments must be made at least
two days in advance to allow time for the Mobile Lube technician
to prepare for yor service. |
| Do I have to dispose of the waste oil and other hazardous
products resulting from the service? |
No, Mobile Lube disposes of all waste
oil, filters, and other hazardous products for you, in accordance
with all applicable local, state, and federal regulations. |
| Does Mobile Lube practice clean workmanship
and take precautions against oil spillage, etc. under
the vehicle or on the premises? |
Yes, Mobile Lube takes every precaution
to ensure your driveway and property are left the same way they
were found. Mobile Lube covers the immediate work area with absorption
material prior to starting the service. |
| Can Mobile Lube perform oil change
services on boats in the water or in a storage location? |
Yes, Mobile Lube utilizes a unique fully
portable pump device capable of extracting the used oil directly
from either the dipstick tube or a previously installed drain
plug adapter hose. Permission to perform the service may be required
by the property manager at some locations. |
